Privacy & Cookie Policy
Last Updated: September 3rd 2025
ArkoGen AI, LLC (“ArkoGen,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, share, and protect your information when you use our website https://arkogen.com, related online services, or interact with us in other ways (collectively, the “Services”). By using the Services, you agree to the practices described below.
If you do not agree with this Policy, please do not use our Services.
| What We Collect | Why We Collect It | Who We Share It With | How Long We Keep It |
|---|---|---|---|
| Name, email, phone number, address, payment details | To provide Services, process transactions, and communicate with you | Service providers (e.g., payment processors, hosting providers) | As long as needed to provide Services and comply with law |
| Account preferences, survey responses, communications with us | To personalize your experience, send updates, and improve our Services | Service providers, business partners (where relevant) | Until no longer needed for the stated purpose |
| Device/browser details, IP address, site usage data, location (if enabled) | To analyze usage, improve the Site, secure our systems, and deliver relevant ads | Analytics/advertising providers (e.g., Google Analytics) | Typically kept in aggregate or anonymized form |
| Cookies, pixels, and tracking technologies | To remember preferences, measure site performance, and personalize content | Third-party analytics/marketing partners | See Section 2 below |
| Legal or contractual information (as required) | To comply with law, enforce agreements, and prevent fraud | Regulators, law enforcement, courts if required | As long as legally necessary |
Your Rights:
- You can request access, deletion, or correction of your Personal Information.
- California and Nevada residents have additional rights (see Section 5).
- You can opt out of marketing emails and certain cookies at any time.
1. Information We Collect
We collect two types of information:
- Personal Information: Information that identifies you as an individual (e.g., name, email, phone number, billing address, or other information you provide).
- Non-Personal Information: Information that does not directly identify you (e.g., browser type, device information, aggregated statistics).
A. Information You Provide
We may collect Personal Information when you:
- Communicate with us (email, phone, text, mail)
- Register or fill out forms on our Site
- Participate in events, surveys, or promotions
- Provide information via third parties we work with
If you provide information about another person, you confirm you have their permission to do so.
B. Information We Collect Automatically
When you use our Services, we may automatically collect:
- Site usage details (pages viewed, time spent, referring/exit pages)
- Device/browser information (e.g., type, operating system, IP address)
- Location data (if enabled on your device)
- Cookies, pixels, and similar tracking technologies (see Section 2)
2. Cookies & Tracking Technologies
Cookies and similar technologies help us operate our Site, improve performance, and deliver more relevant content.
A. Types of Cookies We Use
- Essential cookies: Required for the Site to function (e.g., login, security).
- Performance cookies: Collect anonymous usage data to improve Site functionality.
- Functional cookies: Remember your preferences (e.g., language, settings).
- Advertising/analytics cookies: Track browsing behavior to provide relevant ads and insights.
B. Third-Party Technologies
We may use trusted third parties such as Google Analytics to measure traffic and usage trends. These providers may set their own cookies and have their own privacy policies.
C. Your Choices
- Manage cookies in your browser settings (blocking cookies may affect Site performance).
- Opt out of personalized advertising through:
- Mobile devices may allow you to control ad tracking via device settings (e.g., iOS Advertising ID, Android Advertising ID).
D. Do Not Track
Some browsers send “Do Not Track” signals. Our Site does not currently respond to these signals.
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our Services
- Process transactions and respond to requests
- Communicate with you (including customer support and updates)
- Send you newsletters, surveys, or marketing (you can opt out anytime)
- Develop new products and services
- Prevent fraud and enhance security
- Comply with legal obligations
We do not sell your Personal Information.
4. How We Share Information
We may share your information with:
- Service providers who help us deliver Services (e.g., hosting, analytics, payment processing)
- Business partners in connection with Services you request
- Legal authorities when required by law, regulation, subpoena, or court order
- Successors in the event of a merger, acquisition, or transfer of assets
We only share what is necessary and require third parties to protect your information.
5. Your Privacy Rights
A. U.S. State Privacy Rights
- California (CCPA): You have the right to know, access, delete, and opt out of certain uses of your Personal Information. You also have the right not to be discriminated against for exercising these rights. To submit a request, email us at privacy@arkogen.com.
- Nevada: You may opt out of the sale of Personal Information (we do not currently sell Personal Information).
B. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect information from them. If we learn that we have collected information from a child under 13, we will delete it.
The Site is intended for individuals 18 years or older. If you are under 18, please do not use our Services.
C. International Visitors
Our Services are based in the United States. If you are accessing from outside the U.S., please note your information will be processed and stored in the U.S., where privacy protections may differ.
6. Data Retention & Security
- We retain your Personal Information only as long as needed for the purposes described here and as required by law.
- We use commercially reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure.
7. Your Choices
- Communications: You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us.
- Cookies/Ads: Manage your browser or device settings to limit tracking (see Section 2).
8. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. The “Last Updated” date will always be shown at the top. Your continued use of our Services means you accept the updated policy.
9. Contact Us
If you have questions or requests related to this Privacy & Cookie Policy, please contact us:
Email: privacy@arkogen.com
Online: https://arkogen.com/privacy-cookie-policy/